Return & Refund Policy

Thank you for shopping at Jewelry Avalanche. We strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

Returns & Exchanges

We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be:

• Unused, unworn, and in their original condition
• In the original packaging with tags attached
• Accompanied by a valid proof of purchase (order number or receipt)
• All eligible returns/exchanges are subject to 20% restocking fee
• The buyer is responsible for the cost of shipping the item back.

Non-Returnable Items:

• Gift cards
• Downloadable software/products
• Personal or custom-made items (unless defective)
• Items marked as "final sale"

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 3-5 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

To exchange an item for a different size, color, or style, please follow the return process and place a new order.

Note: Return shipping costs are the customer's responsibility unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we’ll arrange a replacement or refund at no extra cost.

We appreciate your business and aim to make your shopping experience as smooth as possible!

 

Jewelry Avalanche